Find answers about the Liochat widget, inbox, AI replies, and plans — so you can get visitors talking without a bloated helpdesk.
How do I add the widget to my website?
Liochat gives you a script tag after you create a website. Paste it before the closing body tag. Visitors open the widget on that domain; you answer from the inbox.
Is visitor data secure?
Chats stay in your workspace. Agents only see websites they belong to. Plan limits, aliases, and presence are enforced on the server — not just in the browser.
Can I answer from my phone?
Yes. The same conversations show up in the web inbox and the mobile agent app, with realtime messages, typing, and read receipts.
How does AI auto-reply work?
On plans that include it, Liochat can answer from your knowledge base first, then hand the thread to a human when the visitor needs a person. You still see the whole transcript.
Is there a free plan?
Yes. Start on the free plan with no credit card. Upgrade when you need AI replies, extra sites, or more agents.
Can I customize the widget?
You can match colors, greeting copy, pre-chat fields, and agent aliases so the widget looks like it belongs on your site — not like a generic bubble.
How do I get started?
Create an account, add a website, drop in the script, and open the inbox. The first visitor chat lands in the same thread your team will keep using.
Does it work with more than one website?
Paid plans unlock extra sites. Each site has its own widget and aliases; your inbox can still see every conversation you are assigned to.
What kind of support is available?
Email us anytime at [email protected]. We read every message — this is a small product, not a ticket black hole.
Can my team share an inbox?
Invite agents to a website, switch aliases, and keep presence in sync so visitors are not talking to a ghost tab.
