Features — Liochat

Everything You Expect and
More Features Beyond

Liochat delivers the visitor widget, agent inbox, and AI replies — a calm loop instead of a bloated helpdesk.

The inbox shows live visitors, unread counts, and the last message preview so you pick the right thread without hunting tabs.

Pre-chat fields, page views, and transcripts stay on the session so the next agent is not starting from zero.

The widget meets them on your site. No ticket number, no “we will email you later” while they bounce.

The same thread lands in the browser inbox and the agent app, with typing and read receipts as they happen.

Auto-replies from your knowledge base, then a clean handoff so the visitor never repeats themselves.

One script on any website. Visitors chat in the widget; you answer from Liochat.

Everything you need for visitor chat, agent inbox, and a calm handoff — without a bloated helpdesk.

Instant delivery between the widget and the agent inbox.

Assign chats, switch aliases, and keep presence in sync.

Send images and documents inside the conversation.

See when the visitor is still writing before you reply.

Jump back into earlier chats without hunting through tabs.

Answer from the browser inbox or the agent app.